[October 1], 2009
 

CONCEIVIUM Delivers Remote Smartphone Support with Powerful LogMeIn Rescue Integration

Technical integration with LogMeIn Rescue streamlines remote smartphone support

McLean, VA—October 1, 2009—CONCEIVIUM Business Solutions a global leader in mobility solutions announced today the general availability of a new remote device management integration within its flagship MobileAnalyzer unified smartphone management console.

CONCEIVIUM has partnered with LogMeIn (Nasdaq:LOGM) of Woburn, Massachusetts to deliver an integrated offering of Mobile Device Management (MDM) and remote device control within MobileAnalyzer. Businesses and IT service providers rely on LogMeIn Rescue to remotely support hundreds or thousands of smartphones, including BlackBerry, Symbian, and Windows Mobile devices. Now, CONCEIVIUM customers can access remote device control features directly within the MobileAnalyzer product through its integration with LogMeIn Rescue.

Supporting large smartphone populations within the corporation has become a key overhead for IT services. Troubleshooting, configuration, and ongoing management of company smartphones continues to consume valuable resources and any technology delivering fast and reliable alternatives to the current service process are rapidly adopted. LogMeIn Rescue provides technical support professionals remote un-tethered access to smartphones whether they are 1 or 1000 miles away. With Rescue, support teams can quickly access, view, and fix remote devices, without pre-installed software.

The advantages of remote device control are:

• Increases first call resolution: Multi-session handling, Instant chat, technician collaboration and more help reduce escalations to level 2 support and solve more issues on the first call.
• Decreases average call handle times. Advanced diagnostic, collaboration, and reporting tools accelerate problem identification and resolution.
• Reduces costly device returns. Diagnostic tools, device history, and remote device configuration help technicians resolve more issues remotely and reduce unnecessary returns.

“Adding remote device control to our existing device monitoring, troubleshooting, and audit features within MobileAnalyzer provides the most robust interface in the industry,” said Gregg Fleet, VP of Global Sales at CONCEIVIUM. He continues, “Our customers’ needs drive us to stay in front of the technologies that deliver immediate returns.”

CONCEIVIUM’s MobileAnalyzer is focused on providing a single interface for the control, management, and support of enterprise smartphone deployments. CONCEIVIUM’s long-time position within the mobile device management marketplace has provided an understanding of the requirements of large scale customers and managed service providers (MSPs).
 

About CONCEIVIUM
CONCEIVIUM (www.conceivium.com) is a leading global mobile technology company delivering innovative solutions to its customers. As one of the first companies to enter the mobile technology market, CONCEIVIUM has used its experience to develop products for organizations in federal, financial services, legal, media/publishing, retail, and technology industries around the world. Today, the CONCEIVIUM portfolio includes diagnostic and management tools for BlackBerry Enterprise Server, emergency communications tools, application provisioning, wireless device network and systems management products, as well as a client development services division that focuses on consulting services for tailored solutions. CONCEIVIUM. End-to-end mobile management made simple.

Contact:

Kelly LeBoeuf
Conceivium Business Solutions, Inc.
8300 Greensboro Drive, Suite 800
McLean, VA 22102
Tel: 703.430.6040 x804
Fax: 703.997.8667
Email: kelly@conceivium.com

Download PDF

Back to News