Conceivium’s MMA is a pro-active monitoring and reporting solution which provides a single, comprehensive landscape into your wireless infrastructure. Using a decentralized architecture we have designed the solution to easily and quickly scale from a small to an enterprise-wide environment via a unified/centralized, customizable web-console.

Benefits:

Reduces Cost: Conceivium’s solution provides complete detailed knowledge to make the right decision regarding equipment, carrier, and usage plans.

Immediate diagnosis: MMA provides the best data collection, diagnostic, analytical, and administrative solution on the market. With it’s integrated BlackBerry knowledgebase articles, users can quickly investigate, diagnose, and resolve problems before they affect their end users.

Administration: MMA provides easy-to-use tools that help administrators manage the servers and users in their BlackBerry Enterprise Server environment.

Powerful Help Desk support: Using MMA, help desk personnel can respond to all types of end user problems timely and effectively. Some of the important information and features available to help desk personnel include.

Legal and Regulatory Benefits: Conceivium’s solutions help organizations meet most of the important regulatory and legal requirements.
More »

• Administrators can use MobileAnalyzer’s robust reporting facility and extensive search engines to run planning reports and find statistics fast.
• Administrative staff can use MobileAnalyzer for inventory and managing user data.
• Management can use the product for performance and service benchmarking.
• Help desk staff can use the product to quickly resolve BlackBerry support calls.

Device Management MMA provides the most detailed MDM in the industry. MMA seamlessly auto discovers all devices (BlackBerry and Active Synch), software inventory and tracks in real time device and band usage. MMA provides for a complete and real time health check, performance and battery life. It allows for OTA remote access and repair should there be any problems with any device. Detailed MDM functionality include: Device Management Auto discovery Devices Installed Software Carrier tracking Locate lost phones Real time data (packets recd/sent) Identify roaming National International Device Health Check Software inventory Software history Software Versions Memory usage Status Install date CPU/memory consumption Flash memory usage Battery usage RAM usage Software blocking Remote management OTA Device access OTA Problem resolution

User Management MMA helps BES administrators perform every user management related functionality starting from activation and creation of user groups to detailed password and user rights management. With MMA administration can activate one user or thousands of users at the same time. MMA tracks detailed device usage, roaming, software changes etc. MMA can report on usage based on types of device, carrier, plans etc allowing management to make the best decision based on actual usage data. MMA also facilitate the creation of VIP groups, especially to continually track devices belonging to senior management or critical personnel. MMA also facilitates self service kiosks to allow users to reset or create passwords, activate accounts or perform other routine functions by themselves without going to the help desk. Detailed User Management functionality include: Bulk management of users Bulk Activation Create user Groups List user groups Move users from one group to another Add, delete users from a BES Move user Groups from one BES to another Move users from one BES to another Set user rights Set a Password for a device Set owner information on a BlackBerry device Resend a service book Resend the peer-to-peer encryption key Protect a stolen BlackBerry device Monitor Enterprise errors Usage management View BB devices connected to the network View Iphones connected to the network View ActiveSync devices connected to the network View device by department List devices by usage List devices by OS, Software, Device type List devices by platform Identify device not being used Monitor patterns of usage Track website visits Track calls made/recd Track SMS sent/recd Track Pin to Pin messages sent/recd Start/stop email forwarding List email messaging folders Set international roaming alerts Inactive/out of coverage reporting/alerts VIP Management Establish VIP groups Track individual performance in a separate console Create multilevel alerts Self Service Activate device Reset password Check usage Check mailbox information

Infrastructure Management MMA provides that ability to perform real time diagnostics and performance analysis on every point of the mobile infrastructure. For example MMA can perform a ‘live’ message trace of a mail from origin to delivery. It provides administrator a real time view about hung threads, messages sent, pending, rec’d etc. It allows administrators to track delays and failures and identify the exact cause of such occurrences. Detailed performance and infrastructure management functionality include: Real time Mail Diagnostics Hung thread count by user Hung thread count by BES Hop to hop delivery time Live message trace (from origin to delivery) Pending message count by user Pending message count by BES Last mail sent/recd, failed by user Last mail sent/recd, failed by BES Mailbox full alerts Frequent mailbox rescan notifications Monitor Calendar CD errors Monitor user connection issues Monitor user configuration issues Infrastructure Diagnostics and Management Monitor Carrier delays and failure Monitor real time mail flow performance Monitor BES service start, stop, recycle times Identify BES, Mail, Carrier and SRP outage notification Granular monitoring of BES performance Monitor network latency Monitor database connectivity Monitor MAPI connections Monitor COM events Live log file search View BES status Ping/Trace route the BES View live server statistics Start and stop BES services Out of the box Plug in for Failover solution

Security Management and Policy Compliance MMA provides administrators the ability to monitor every aspects of device security and overall policy compliances. MMA tracks policy settings, monitors unauthorized software downloads, website visits or even unauthorized files. MMA helps track down and clean or disable lost or misplaced devices. Device Security Management functionality includes: Track device policy settings Track personal devices separately Devices without passwords Set content encryption Disable camera Disable Bluetooth Check for unapproved software Real time alerts Remote Clean, Wipe and Lock

Multi Tenant Admin features – for Managed Service Providers

As cloud computing becomes more and more pervasive, the need for multi-tenant functionality becomes imperatives. Conceivium is the only one that provides multi-tenant functionality for mobile management. Our multi-tenant feature are being used by both IBM and Microsoft to support their BlackBerry customers.

Detailed Multi-tenant functionality include:

Unified Console

Support multiple device types (AS)

Private labeling functions out of the box

Remote Device Control through LMIR

Role based Administration

Unlimited group and individual administrative role creation

Integration with active directory, import of AD roles

Per server, per region, Per feature granularity in role based administration

Multi-tenant BES role based administrative structure

Integrated MSP & MSP partner/reseller role based administration

Bulk activation and deployment